Simulation Analysis of Passenger Departure Procedure in Airport Terminals
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摘要: 为研究机场航站楼旅客的离港流程,提高机场的运行效率,减少延误并提高服务质量,根据对上海虹桥机场航站楼旅客离港流程的调查和旅客行为分析,用ServiceModel软件开发了该机场航站楼旅客离港流程的仿真系统.对典型日的航班数据的仿真分析发现,安检是旅客离港流程的瓶颈环节.提出了消除流程瓶颈的措施.优化后的安检效率提高了42%.Abstract: To study passenger departure processes in airport terminals,improve their operation efficiencies,reduce delay,and improve service quality,a simulation system was developed using ServiceModel software and based on a survey on passenger departure processes and analysis on their behaviors in Shanghai Hongqiao International Airport(SHIA).Simulation on flight data of a typical day in SHIA revealed that the passenger security check was a bottle-neck of the departure procedure.Suggestions to remove the bottle-neck were proposed,and the efficiency of passenger security check was increased by 42% after optimization.
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Key words:
- airport /
- terminal /
- departure procedure /
- passenger behavior /
- simulation
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